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General

These Terms and Conditions ("Terms") govern your use of the services offered by HEAT Antwerp ("HEAT", "we", "us", "our"), including access to our studio, class bookings, and all related services. By creating an account, purchasing credits, or attending a class, you agree to be bound by these Terms.

 

HEAT Antwerp is located at Tavernierkaai 2, Antwerp, Belgium. For enquiries: info@heatantwerp.com.

Membership & Accounts

  • Each client must create their own individual account to book classes.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Accounts are personal and non-transferable.

  • You must be at least 16 years of age to create an account. Clients under 18 require parental or guardian consent.

  • Multiple accounts created by the same individual may be merged or terminated at HEAT's discretion.

Class Bookings

  • Classes must be booked in advance through the HEAT app.

  • Only one booking per person per class is permitted.

  • Studio doors close at the scheduled class start time. Late entry is not permitted under any circumstances.

  • HEAT reserves the right to cancel or reschedule classes. Affected clients will be notified and credits will be returned where applicable.

Pricing & Purchases

Current pricing:

  • Single Class: €28

  • Intro Offer – 3 Classes: €60 (valid 30 days)

  • 5-Class Pack: €125 (valid 6 weeks)

  • 10-Class Pack: €235 (valid 3 months)

  • 20-Class Pack: €440 (valid 6 months)

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HEAT reserves the right to update pricing at any time. Existing purchased credits will not be affected by price changes.

Validity & Expiry

  • All credit packs have a fixed validity period from the date of purchase.

  • Credits expire automatically at the end of the validity period and cannot be used after this date.

  • Expired credits are forfeited and cannot be refunded or extended, except at HEAT's sole discretion.

Cancellation Policy

  • Classes may be cancelled up to 4 hours before the scheduled start time at no charge. Your credit will be returned to your account.

  • Cancellations made less than 4 hours before class, and no-shows, will result in the loss of the session credit.

  • HEAT will not reimburse credits lost due to late cancellation or no-show under any circumstances.

Refund Policy

  • All purchases are final and non-refundable.

  • Credits are non-transferable and may not be shared with or gifted to another person.

  • In exceptional circumstances, refunds or credit adjustments may be considered at HEAT's discretion.

Intro Offer

  • The Intro Offer (3 Classes for €60) is limited to one per person.

  • HEAT reserves the right to verify eligibility and cancel the offer if it is found to have been used more than once by the same individual.

Studio Rules

By attending class, you agree to:

  • Arrive at least 10 minutes before class starts.

  • Wear light, breathable activewear appropriate for a heated environment.

  • Wear grip socks (recommended) or remain barefoot. No outdoor shoes are permitted in the studio.

  • Bring a water bottle and towel. A refill station is available on site.

  • Respect fellow clients, instructors, and studio equipment at all times.

  • Refrain from using your phone during class.

  • Inform the instructor of any injuries, health conditions, or concerns before class begins.

Health & Safety

HEAT classes are conducted in an infrared-heated studio at approximately 35°C. By attending, you acknowledge and accept the following:

 

  • Participation is entirely at your own risk.

  • You confirm that you are in good physical health and have no medical conditions that would prevent safe participation in a heated exercise environment.

  • Clients with heart conditions, cardiovascular issues, high or low blood pressure, respiratory conditions, heat sensitivity, pregnancy, or any other relevant medical condition must consult a physician before attending.

  • You are responsible for disclosing any medical conditions, injuries, or concerns to the instructor prior to class.

  • HEAT is not liable for any injuries, medical events, dehydration, dizziness, or other health-related issues arising from participation in classes.

  • If you feel unwell during class, you should stop and inform the instructor immediately

Liability

To the maximum extent permitted by applicable law:

  • HEAT is not responsible for loss or damage to personal belongings brought onto the premises.

  • HEAT is not liable for any indirect, incidental, or consequential damages arising from your use of our services.

  • Nothing in these Terms excludes liability for gross negligence or wilful misconduct on the part of HEAT.

Intellectual Property

All content, branding, and materials associated with HEAT Antwerp – including but not limited to our name, logo, class programming, and website content – are the intellectual property of HEAT Antwerp. You may not reproduce, distribute, or use any of this material without our prior written consent.

Changes to this terms

HEAT reserves the right to update these Terms at any time. The current version will always be available on our website and app. Continued use of our services following any update constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with Belgian law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium.

Contact

For any privacy-related questions or requests, please contact:

 

HEAT Antwerp

Tavernierkaai 2, Antwerp, Belgium

info@heatantwerp.com

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