HEAT Antwerp ("HEAT", "we", "us", or "our") is committed to protecting the personal data of our clients and website visitors. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and your rights under applicable data protection law, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

By using our services, booking classes, or visiting our website, you acknowledge that you have read and understood this Privacy Policy.

Data Controller:

HEAT Antwerp

Tavernierkaai 2, Antwerp, Belgium

Email: info@heatantwerp.com

We may collect the following categories of personal data:

Account & Identity Data

• Full name

• Email address

• Password (stored securely, encrypted)

• Phone number (if provided)

Booking & Transaction Data

• Class bookings and attendance history

• Credit pack purchases

• Payment information (processed by third-party payment providers; we do not store full card details)

Health & Safety Data

• Any medical conditions, injuries, or health information voluntarily disclosed to us prior to class

Technical & Usage Data

• IP address and browser type

• Pages visited on our website

• App usage data

We process your personal data on the following legal grounds:

• Contract performance – to manage your account, bookings, and purchases

• Legitimate interests – to improve our services, ensure studio safety, and prevent fraud

• Legal obligation – to comply with applicable laws and regulations

• Consent – for marketing communications (where applicable)

We use your personal data to:

• Create and manage your HEAT account

• Process class bookings and payments

• Send booking confirmations, reminders, and class updates

• Ensure health and safety in the studio

• Respond to enquiries and provide customer support

• Comply with legal obligations

• Send promotional communications (only with your consent, and you may opt out at any time)

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Booking and scheduling platform providers

• Payment processors (e.g. Stripe or equivalent)

• IT and hosting service providers

• Legal or regulatory authorities, where required by law

All third-party processors are required to handle your data securely and in accordance with GDPR.

We retain your personal data for as long as your account is active or as necessary to provide our services. Transactional data may be retained for up to 7 years for legal and accounting purposes. Health-related disclosures are retained only as long as necessary for safety purposes.

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data ("right to be forgotten")

• Object to or restrict processing of your data

• Data portability

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit)

To exercise any of these rights, please contact us at info@heatantwerp.com.

Our website may use cookies to enhance your browsing experience and analyse traffic. You may manage cookie preferences through your browser settings. A cookie consent banner will be displayed on your first visit to our website.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time. The latest version will always be available on our website and in our app. Significant changes will be communicated to you directly.

For any privacy-related questions or requests, please contact:

HEAT Antwerp

Tavernierkaai 2, Antwerp, Belgium

info@heatantwerp.com